Contact

Got a question about something on this site, or spotted a figure that looks out of date? Here's how to reach the right people — including the IRD itself, because for most tax questions the department is the only place that can actually help you.

For official tax matters, contact the IRD directly

This website is an independent guide, not a government office. We can't look up your TIN, fix a rejected application, or change anything in the IRD's system. The department can:

• IRD call centre: 1944. This is the fastest route for TIN questions, registration problems, lost PINs and return filing help.
• Official website: ird.gov.lk for notices, forms and announcements.
• e-Services portal: eservices.ird.gov.lk for registration, verification and your online tax account.
• In person: the Primary Registration Unit, IRD head office, Colombo 02, or your nearest regional IRD office handles registrations and certificate issues face to face.

For questions about this guide

If a step on this site didn't match what you saw on the portal, or a deadline or figure has changed since we published, the best place to flag it is the discussion and comments area on this site. We read those reports, check them against the latest IRD notices, and update the page. When you write, tell us which page you were reading and what the portal showed you — a screenshot description helps more than anything.

Before you ask

A few things we get asked a lot, answered quickly: no, we can't check your TIN for you — the verification tool needs an OTP sent to your own phone or email, and only you should ever type that code anywhere. No, we don't charge for anything; TIN registration on the official portal is free. And no, we can't speed up an application — processing sits with the IRD, and the 1944 call centre is the right place to chase a delayed one.